Mike leads a talented team of international user experience and software experts that are creating innovative digital products for travel companies to improve their Customer experience and increase revenue opportunities across all phases of travel.
Mike has been working in the digital space for almost twenty years and has a deep passion for human centered design, experience research and innovation in the travel industry. Mike has worked in various capacities as a designer, creative director and marketing director after originally studying Architecture and Environmental design at the University of Colorado at Boulder.
Mike has produced award-winning work for Dell, Vail Resorts, Microsoft, HP, Southwest Airlines and countless international airlines. He has also spoken at Forrester Conferences, Phocuswright, SXSW, WOMMA, Eye for Travel and his work has been mentioned by CBS, Wired, Fast Company, Mashable, ID Magazine, Webby Awards, and Clio. For his work in social media at Vail Resorts, Mike was included in Josh Bernoff’s book, Empowered, and referred to as a “HERO- Highly empowered and resourceful operative.”
When Mike is not helping travel companies build digital products, he is busy traveling the world with his family, trying to become a better oil painter, and seeking to capture the northern lights in a photograph (20+ trips to Iceland with no aurora photos). On the few days when he is not traveling, he is home practicing his French so that his kids and locals alike will stop giving him such a hard time. Mike spends his weekends during the winter exploring the mountains around Limone Piemonte (Italy), and has a season pass at Riserva Bianca. His favorite mountain destination is the Dolomites and aspires to ski the Sella Ronda yearly with his family.
If you are an travel company and want help with improving your Customer experience or creating digital software products- come see Mike in the south of France. Not only will he impress you with his knowledge of the travel industry, but he will take you out to lunch on the beach with a guarantee of a good glass of rosé while viewing the Mediterranean.